Company Secretary

<p><b>Job Description:</b></p> <div> </div> <div> <ul> <li> <p>Handle customer queries via phone, email, chat, and social media channels.</p> </li> <li> <p>Resolve customer complaints efficiently while ensuring a positive customer experience.</p> </li> <li> <p>Coordinate with internal teams such as Operations, Logistics, and Vendor Management to resolve customer issues.</p> </li> <li> <p>Track and follow up on customer requests until successful closure.</p> </li> <li> <p>Maintain accurate records of customer interactions in the CRM system.</p> </li> <li> <p>Educate customers about products, services, and company policies.</p> </li> <li> <p>Ensure adherence to defined service level agreements (SLAs).</p> </li> <li> <p>Collect customer feedback and share insights...