Community Support Manager at Parkinson Canada

Embrace impactful leadership as the Community Support Manager at Parkinson Canada. Oversee client support services with multi-channel strategies to empower those living with Parkinson’s.
In this managerial role, you will take charge of Parkinson Canada’s client support operations. You will manage a helpdesk system, ensuring streamlined support through both clinical and non-clinical expertise. With over five years in client services or helpdesk environments, you will lead a compassionate team while aligning community support communications with organizational goals.
Key Responsibilities:
• Oversee the support and information service operations
• Manage helpdesk systems, collaborating with digital partners
• Implement workflows and quality standards for service delivery
• Lead a capable team through training and performance management
• Monitor service quality and client experience across channels
Requirements:
• Bachelor’s degree or relevant experience
• Mi...