Community & Customer Care Specialist

Snatch Park Bizsolutions Sdn Bhd is seeking a Customer Care professional to respond to inquiries and complaints via phone, email, social media, and WhatsApp. The role focuses on understanding customer needs, guiding users through features, and ensuring a positive service experience.

The job involves analyzing product issues, updating case records, collecting feedback, and assisting with client training materials to improve end-user experience. Strong communication across channels is essential.