Communications Agent (Front Office)

Job Description

Part time Communications Agent at Pullman Auckland. This role coordinates inbound phone calls and assists the front office with reservations and group preparations.

Responsibilities

• Coordinate all inbound phone calls within the hotel
• Have excellent communication skills and the ability to multitask and remain calm under pressure
• Maintain a good phone manner as the main point of contact for all incoming inquiries in the hotel
• Assist the wider front office team with reservations and group preparations; flexibility and willingness to roll up sleeves is essential

Qualifications

• Experience working as a receptionist in a hotel environment
• Eligible to work in New Zealand for at least 1 year
• Passion for interacting with people and creating connections through a friendly, enthusiastic approach
• Being able to create connections with guests via a well‑m...