Vacancy Description
About the job Communication Skills Coach
ROLE AND RESPONSIBILITIES:
- Monitor and evaluate language quality using a standard, internally built, Communication Evaluation Form
- Utilize the data gathered from communications audits in exploring improvement opportunities and present findings and recommended solutions to the stakeholders
- Implement targeted Communication Skills development program, monitor and present results based on the agreed SLA in the Project Charter
- Continuously monitor, coach, and provide real-time-assistance on the agent/agents assigned for Communication and Soft Skills improvement
- Participate in calibrations, employee communication sessions, and/or creation of communication job aids and tools that can help in the overall quality of customer interactions
- Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on language quality, agent or ...
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