Commercial Lead Operations Analyst

Description

The Commercial Lead Operations Analyst, under leadership guidance, provides daily production support for commercial servicing applications and analyzes operational support processes. This role acts as a liaison among business units, technology teams, and external vendors to maintain system stability, data integrity, regulatory compliance, and efficient business operations. The analyst helps resolve critical operational and technology issues by assessing business impact, performing root cause analysis, evaluating cross-functional effects, and communicating solutions clearly to end users and key stakeholders. The role also supports operational improvement initiatives that deliver measurable benefits, such as increased revenue, reduced expenses, and improved client experience, while contributing to larger improvement efforts. In addition, the analyst develops reports and metrics to evaluate process performance and supports projects involving application...