Commercial Cards Client Support Specialist

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Role objective

Act as a single point of contact for Commercial Cards clients (Programme Administrators, Treasurers, Finance Managers), owning complex queries and issues end-to-end with a focus on First Contact Resolution, a consistent client experience, and effective coordination with internal teams (Operations, Fraud, in-country teams, Product, etc.).

Key responsibilities

1. E...