Collector Experience Specialist | Auctions & Valuations

Alt is seeking a customer support specialist to assist collectors through chat, email, and phone, focusing on auction processes and card valuations. You will document interactions, escalate issues, and work with cross‑functional teams to raise service quality.

Ideal candidates have 1–2+ years in customer support, strong written and verbal communication, and familiarity with Intercom. Experience with Retool, Slack, and Notion is a plus. PST shifts (Wed–Sun) are required.