Collector/ C.I

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

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Key Responsibilities

• Contact customers with past-due accounts via calls, emails, and written notices.
• Verify account information and outstanding balances in the system.
• Remind customers of due dates and provide account statements as needed.
• Negotiate and arrange payment plans, settlements, or restructuring options.
• Record all communications and outcomes accurately in the CRM or collection system.
• Monitor and follow up on promised payments to ensure compliance.
• Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
• Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
• E...