Collections Specialist

Work Schedule: Full Onsite; Monday to Friday; Dayshift
Location: BGC, Taguig

Key Responsibilities:

• Oversee daily activities for assigned customer accounts, monitoring performance and analyzing financial data to achieve collection targets
• Minimize risk from uncollectible accounts by proactively following up on outstanding receivables and supporting order management as needed
• Escalate significant account issues or critical disputes to management promptly to prevent potential revenue loss
• Respond to customer inquiries through multiple channels in a timely and professional manner
• Support monthly and annual financial closing processes to ensure accurate reporting
• Maintain and update process documentation, SOPs, and portfolio account handbooks; provide training support as needed
• Identify opportunities to enhance collections and dispute management processes for improved efficiency
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