Collections Representative

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA. In this position you will be responsible for reaching out to our delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing.

This is a full-time, Monday-Friday 8:00am - 5:00pm position with competitive pay, and excellent benefits.

Pay rate: $23 - $25

**JOB DUTIES:**

+ Making outbound calls and sending emails daily on delinquent accounts
+ Managing automated calls and emails
+ Working closely with various departments to reach monthly collection goals
+ Handle difficult customers and escalated calls
+ Work closely with Credit Supervisor in utilizing our 3rd party collection agency
+ Maintain accurate notes in customer accounts
+ Provide assistance with on line payments
+ Provide customers recap of ...