Collections Officer

We are looking for a highly analytical and data-driven individual to join our Credit Services team in Singapore. This role combines collections operations with data analysis, portfolio management, performance monitoring, and customer engagement strategies.

You will use data insights to optimize collection outcomes, identify trends, evaluate customer behavior, and support recovery strategies while ensuring operational excellence and regulatory compliance.

What you'll be doing

• You will be responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• You will be required to do negotiation strategies to ensure successful recovery of overdue outstanding
• You will analyze and evaluate errant c...