Collections Manager (BPO)

Job Expectations

• Position Type: Experienced - Manager
• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley Cyberpark, Taguig City
• Work Schedule: Mondays - Fridays; Night/Shifting
• Number of Headcounts: 2 FTEs Available
• Budget: Negotiable (Depending on experience)
• Industry: IT Consulting & Services (IT-BPO)

About the Job

We are looking for an experienced and detail-oriented Collections Manager to join our client's team and lead the day-to-day operations of the collections team. In this role, you will be responsible for driving team performance, ensuring service quality, and maintaining compliance with established SLAs and process standards. You will collaborate with Process Managers, on-site liaisons, and the Service Management team to implement continuous improvement initiatives, resolve escalations, and enhance overall operational efficiency.

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