Collections / Credit Control Agent

The Collections & Credit Control Agent is responsible for managing the recovery of overdue accounts, engaging directly with customers across multiple communication channels to negotiate payment and resolve outstanding balances. Reporting to the Collections Team Lead, the incumbent plays a key role in protecting cash flow and minimising bad debt while maintaining professional, respectful customer relationships. This role requires resilience, sound judgement, and a results-driven approach to meet recovery targets within a fast-paced education business.
This is a great opportunity for an experienced collections professional to contribute to a dynamic finance team and grow within a leading education group.

Key Responsibilities


Customer Engagement & Communication
- Contact customers by phone, email, WhatsApp, and SMS regarding overdue accounts.
- Maintain professional, respectful, and empathetic communication at all times.