Collections Account Manager - Bilingual (French/English)

Description

• The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Qualifications

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Must be able to speak professional level French.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills – listening to customers and understanding their situation
• Excellent phone etiquette
• Strong written communication through email
• Excellent questioning and probing skills.
• This is a hybrid role, 3 days a week in‑office.

Responsibilities

• R...