Collection Officer- Personal Loans

Job Purpose
Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc).
Key Results Areas
• Work a queue of delinquent accounts
• The job involves tele-calling for most part of the day- approximately 100-150 calls on a daily basis.
• Work is done on an automated collection system- Finn1 which is a web based system.
• Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
• Follow up promises to ensure payments are received
• Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
• Develop an assertive approach to resolve customer queries
• Propose settlement negotiations to recover delinquent balances (these accounts should be seriou...