Home / Jobs / Cluster Customer Service Manager
D

Cluster Customer Service Manager

DS Smith

Budapest, Budapest, Hungary Full time June 17, 2026
Apply Now

Vacancy Description

We are looking for an experienced and people-focused Cluster Customer Service Manager to lead our customer service operations across multiple sites in Hungary. This role plays a key part in ensuring excellent customer experience, supporting commercial activities, and driving operational efficiency.

Key Responsibilities

  • Lead and develop the customer service teams across the Hungarian cluster, ensuring efficient day-to-day operations
  • Monitor and continuously improve customer service processes and performance (including KPIs such as OTIF, customer satisfaction, and receivables)
  • Collaborate closely with Sales, Operations, Quality, and Finance to ensure seamless service delivery
  • Oversee order management processes and optimize order book handling to support production efficiency
  • Ensure accurate and compliant invoicing processes and documentation management
  • Track and improve customer satisfaction at cluster le...

    • Ready to Apply?

    अभी आवेदन करें

    Submit your application for Cluster Customer Service Manager at DS Smith

    Apply for this Position

    Vacancy Details

    Location Budapest, Budapest
    Country Hungary
    Type Full time
    Category Information and Record Clerks
    Posted June 17, 2026

    About DS Smith

    D

    DS Smith

    Budapest, Hungary

    Share This Vacancy