Cloud Operations Team Lead

Cloud Operations Team Lead

A fast-growing multi-cloud solutions provider headquartered in Dubai and Malaysia, specializing in end-to-end cloud migration and security services while partnering with leading global cloud platforms to support Web3-focused businesses.

Job Responsibilities

Billing & Account Management

• Manage the full customer account lifecycle, including account activation, suspension, and closure, ensuring billing accuracy at all stages
• Coordinate with internal teams to ensure timely and accurate invoice issuance to customers and partners
• Handle billing-related inquiries, including discrepancies, credit notes, and payment follow-ups, and support dispute resolution

Customer & Partner Support

• Act as the primary point of contact for non-technical and operational customer support matters
• Coordinate and follow up on post-sales service requests (e.g., contract updates, accoun...