Cloud Escalation & Post-Sales Dev-Ops Specialist

Fortinet is looking for a Cloud Escalation & Post-Sales Dev‑Ops Specialist for our Burnaby Team.

Responsibilities

• Troubleshoot and resolve tickets opening by other support teams. Work with that support team to gather the needed information to solve the problem raised. Answer virtualization questions that customers raise about deploying Fortinet product in VM/Cloud environments.
• Build test environments. Reproduce customer problems. Test scenarios in order to establish best practices & assess interoperability when deploying Fortinet solutions.
• Keep abreast of new developments and bulletins regarding your primary area of specialization.
• Develop best practices.
• Identify common virtualization problems encountered at Fortinet and follow up with documentation and/or training to address them.
• Identify configuration settings or deployments that are potentially problematic, as well as what settings are importa...