Clinical Case Manager

Responsibilities

• To provide a point of contact for affiliates within the EAP referral network
• Supporting clients that are accessing the EAP service
• To provide guidance and support to affiliates and employees in a professional and respectful manner and to standards agreed with the Clinical Lead
• To accurately capture all information on the database pertinent to the clinical management of the case
• When required, to case manage clinical cases to ensure that structured counselling is provided by the EAP affiliate network
• Working with different modes of service access, such as telephone counselling and text-based counselling (training will be provided on the latter and prior experience of text-based counselling is not a pre-requisite)
• To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Lead
• To adhere to the operational standards as set out by Clinical Lead
...