Vacancy Description
Description
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience.
Responsibilities:
• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.
• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.
• Guide new customers through the onboarding process and provide clear updates as they move through service setup.
• Review and respo...
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience.
Responsibilities:
• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.
• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.
• Guide new customers through the onboarding process and provide clear updates as they move through service setup.
• Review and respo...
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