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Client Support Specialist - Export VIP

MSC Mediterranean Shipping Company

Houston, Texas, United States Full-time July 02, 2026
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Vacancy Description

Client Support Specialist - Export VIP

MSC USA - Houston

Job Summary

The Export VIP Clerk must meet the customer service expectations required by the Department for the VIP customers. Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients.

Key Responsibilities:

  • Processes booking request from clients per booking procedure.
  • Handles emails & phone calls protocol per customer service procedure.
  • Issues needed EMC based on manifest corrector procedure.
  • Ensures bookings are rated in the link correctly. Can communicate rate discrepancies.
  • Understands account contracts to communicate rates, free time, and stipulations.
  • Completes a daily productivity report as part of the tasks assigned by Department.
  • Establishes and maintains good relationships with customers (email/phone and F2F meetings).
  • Assists and resolves...

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    Vacancy Details

    Location Houston, Texas
    Country United States
    Type Full-time
    Category Information and Record Clerks
    Posted July 02, 2026

    About MSC Mediterranean Shipping Company

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    MSC Mediterranean Shipping Company

    Houston, United States

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