Client Success Manager

The Client Success Manager leads a team of client specialists, driving excellent client experience, team performance, and key company priorities. Reporting to the Director of Client Success, this role owns team accountability, client satisfaction, and retention — building a culture of professionalism, empowerment, and continuous improvement.

DISCLAIMER : PLEASE DO NOT APPLY TO THIS ROLE IF YOU DO NOT CALL CENTER MANAGEMENT EXPERIENCE

KEY RESPONSIBILITIES
Team Leadership & Development
• Lead, coach, and develop a team of client specialists
• Set clear expectations and drive accountability through observations and performance management
• Build a culture of motivation, empowerment, and continuous improvement
• Train agents and create development pathways that enable them to excel

Client Experience & Retention
• Champion an excellent client experience across every team interaction
• Take ownership of client issues and drive strategic, complet...