Client Success Manager

Job Summary:

We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

• Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts

• Establish good rapport and trust though proactive engagement

• Understanding client needs and identifying new business opportunities for upselling

• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame

• Coordinate with internal tea...