Client Success Manager (CORE)

We are seeking an experienced Client Success Manager who excels in building strong client and contractor relationships, driving revenue growth through upselling and cross-selling, and making sound, confident decisions in a fast-paced environment. This role is critical in ensuring high client satisfaction, seamless service delivery, and long-term business expansion across the client lifecycle.

As a Client Success Manager, you will serve as a trusted advisor to clients and a key leader in managing vendor and contractor operations. You will listen closely to client needs, guide them through strategic decisions, and proactively identify opportunities to introduce complementary services and solution upgrades. The ideal candidate is highly interpersonal, commercially minded, and comfortable navigating complex client and contractor dynamics with professionalism and confidence.

Key Responsibilities