Client Success Manager

Direct message the job poster from Swoon

One of Swoon’s top clients, an American company operating online food ordering and delivery, is looking to add a Client Success Manager to their team!

Day-to-day

• Lead the onboarding process for new clients, ensuring a smooth and successful transition.
• Act as a client advocate, representing their needs and feedback to internal teams, including product, growth, operations, and leadership.
• Develop and nurture strong relationships with a wide range of clients, including many strategic, enterprise-level accounts.
• Help shape the vision and strategy for how clients are implemented onto our Business platform.
• Set clients up for success by driving enrollment and activation, which directly impacts gross revenue.
• Serve as the team's data expert, building reports and dashboards to track performance and account health.
• Collaborate with cross-funct...