Vacancy Description
Drive client success as a Client Success Manager at Info-Tech Research Group. This role emphasizes relationship building, operational management, and strategic account growth.
In this dynamic position, you will manage a diverse book of business while ensuring members maximize their memberships. Utilize strong planning and organizational skills to schedule and lead calls effectively. Critical thinking and active listening will be essential to understand client's needs and enhance service delivery, ensuring satisfaction and driving renewals.
Key Responsibilities:
• Develop and execute member engagement plans
• Schedule and conduct account management calls
• Ensure high-quality service to boost renewals
• Manage incoming requests and inquiries from members
• Update CRM with accurate contact information
Requirements:
• Bachelor's degree is essential
• 3+ years in Account Management
• Experience in IT Research and Advisory sectors
• Ability to work collab...
In this dynamic position, you will manage a diverse book of business while ensuring members maximize their memberships. Utilize strong planning and organizational skills to schedule and lead calls effectively. Critical thinking and active listening will be essential to understand client's needs and enhance service delivery, ensuring satisfaction and driving renewals.
Key Responsibilities:
• Develop and execute member engagement plans
• Schedule and conduct account management calls
• Ensure high-quality service to boost renewals
• Manage incoming requests and inquiries from members
• Update CRM with accurate contact information
Requirements:
• Bachelor's degree is essential
• 3+ years in Account Management
• Experience in IT Research and Advisory sectors
• Ability to work collab...
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