Client Success Lead, Key Accounts – Funds

FundsDLT that aim to simplify fund distribution, fostering financial inclusion and savings. With our solution, we are reconnecting investors and asset managers by helping intermediaries to digitize fund distribution operations through a market infrastructure based on distributed technologies. To support our clients in production, we would like to reinforce our team and are seeking for a client service Manager. We offer an environment where you will constantly learn, progress and develop. We have defined a new class of market infrastructure for distributed applications, combining blockchain and microservices.

Your responsibilities include

• Provide L1 support including tracking, prioritization and follow ups internally and externally
• Perform deep-dive technical troubleshoot for BAU issues
• Lead root cause analysis and follow up with long term solution for system stability
• Build strong understand...