Client Specialist

Overview

The Client Specialist at BBD provides service and support for internal and external clients. They work in a dynamic environment and as a team to process transactions related to full cycle group benefits administration. This Customer Success role provides value to our clients through daily customer service, leveraging technology, communication skills, and responsiveness in order to maintain a block of BBD’s clients.

Responsibilities

• Support the Achievement of Customer Success Outcomes
• Process all transactions related to full cycle of group benefit administration. Anticipate, recommend solutions and make decisions based on the needs of the client
• Accountable for prompt response (24-48 hours)
• Responsible for complete and accurate documentation of plan member changes
• Strive for continuous improvement of all processes
• Adapt and support changing needs of Customer Success team
• Accounta...