Client servicing manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

**WHAT YOU'LL DO**

+ Manage and grow an assigned client portfolio across a single APAC market, driving client retention, implementation strategy, and premium product/service sales
+ Handle inbound client queries via phone and email, addressing account-related needs and concerns with prompt, professional responses
+ Proactively engage with clients using a consultative approach to build strong relationships, provide insights, and recommend solutions that align with their travel program objectives
+ Manage client escalations by collaborating with servicing and support teams to understand issues, communicate resolutions, and ensure successful closure
+ Analyze client needs, assess profitabil...