Vacancy Description
Job family : Client Services, ESES Euroclear NederlandProvides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.General Description :Receives and processes highly complex customer orders, inquiries, and/or complaints covering items or products ordered. Proactively maintains an ongoing relationship with key customers and sales staff; *developing market/ client intimacy. May handle multiple product markets. Typically requires experience with, and demonstration of high level product and process knowledge. Role :Records and processes highly complex orders and/or inquiries received by mail, telephone, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines. Suggests additional and/or alternative products or services to meet customer needs. Checks and ...
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