Vacancy Description
Position Summary: We are looking for a detail-oriented and proactive Team Lead to manage the daily activities of our healthcare teams, with a strong focus on high-volume inbound call handling and queue management.
The successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to fostering a positive, collaborative team culture. This is an on-site role in Bogota.
Monitor team performance and implement improvement plans where needed.
Ensure compliance with relevant industry regulations and data privacy standards.
Conduct regular coaching and implement strategies for constant follow-up on tasks and individual performance to drive growth.
Manage scheduling, shift coverage, and SLA adherence.
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