Client Service Team Lead: Elevate Support & Processes

Horatio is seeking a Client Service Team Lead/Supervisor for its Bogotá location. The ideal candidate will have at least 3 years of experience in the BPO industry, with excellent customer support skills and advanced English proficiency.

The role involves coordinating a customer service team, providing direct support, and overseeing process improvements. This is a full-time, on-site position aimed at fostering teamwork and delivering exceptional service.