Client Service Specialist, Associate

Join to apply for the Client Service Specialist, Associate role at InforWe are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.ResponsibilitiesInteract with customers and manage inquiries via phone, e-mail, and our CRM support tool.Respond to customer queries by utilizing product knowledge and resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers' relationships.Administer customer training on various functions.Document support procedures and solutions for common issues.Assist with training team members.Basic QualificationsCustomer Service and/or ...