Client Service Representative

Position Overview

The Implementation Support Specialist collaborates closely with the Implementation Team to facilitate seamless client implementations. Working alongside healthcare payer clients, team members analyze their data and print fulfillment needs, configuring and testing the Zelis system to ensure efficient composition and processing. This role entails configuring Zelis systems for various services, including Explanation of Benefits, Letters, Payments, and ID cards, utilizing both paper and electronic formats, and testing configurations to ensure we meet client specific requirements.
Additionally, the Implementation Support Specialist tackles project-specific tasks, while actively contributing to the team by identifying barriers and offering solutions through training and collaboration with internal resources.

Key Responsibilities

Apply technology and Zelis product knowledge to assist with addressing client needs.

Design payer communication documen...