Client Service Lead

Key Responsibilities

• Manage client fund request and client escalation in a timely manner.
• Manage the collection of custody and data feed fees.
• Lead the quarterly trailer fee calculation and payment process.
• Provide expert support and guidance to team members.
• Client‑facing responsibilities, including the organisation of client service reviews, business reviews, and contribution to steering committee meetings.
• Collaborate effectively across teams and work independently when needed.
• Occasional travel may be required.
• Execute rebate payment and participate and contribute to process improvements.
• Update client service user guide.

Required Experience

• Minimum of 10 years’ experience working with a team of at least 5 members.
• Strong background in client relationship management, with a proven track record of building trust and loyalty.
• Skille...