Client service director – fintech

About the Role

We are looking for a Client Service Director to lead and grow our portfolio of fintech clients. Sitting between senior account leadership and commercial strategy, this mid-level director role is ideal for an experienced agency operator who understands the nuances of financial technology clients and knows how to build lasting partnerships that drive measurable results.

Key Responsibilities Serve as the senior day-to-day relationship owner across a portfolio of fintech clients, managing expectations, escalations, and strategic planning Lead and mentor account managers and executives, setting clear performance standards and development goals Drive client retention, revenue growth, and upsell opportunities across assigned accounts Develop a deep understanding of each client's business, competitive landscape, and fintech-specific goals (e.g. product launches, regulatory shifts, user acquisition) Collaborate with creative, strategy, and delivery teams to ensure high-q...