Vacancy Description
Job Title: Client Service Delivery Manager Location: [Hyderabad, India] Reports to: Managing Director, Smartbridge LLC (USA).
The Mission We are looking for a Client Service Delivery Manager to lead the day-to-day delivery of a portfolio of client engagements out of our offshore delivery center.
You will be responsible for the dual mandate of Service Delivery Excellence (ensuring profitable, high-quality client outcomes) and People & Organization Management (building, developing, and retaining your engineering team).
Service Delivery Management Portfolio & Engagement Management: Oversee a diverse portfolio of client projects.
Ensure all offshore teams meet or exceed the deliverables defined in Statements of Work (SOWs) and Service Level Agreements (SLAs).
Client Relationship Stewardship: Serve as the point of escalation for your assigned clients.
You will ensure that the offshore team is perceived not as a vendor, b...
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