Client Service Consultant

Overview

Santam PLCC has a position available for a Client Service Consultant based in Hill on Empire . The role supports delivering world‑class products and services to clients within an inbound and outbound call center environment.

Responsibilities

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all administrative tasks according to agreed standards and turnaround times.
• Engage with brokers in a client-centric manner.
• Ensure accurate completion of broker requests and follow up to resolve queries in a timely manner, as per service level agreements.
• Provide effective, efficient and professional service to all clients and offices, both telephonically and through written correspondence.
• Meet and strive to exceed client service level agreements.
• Demonstrate exc...