Client Service Consultant

Santam PLCC has position available for a Client Service Consultant who will be based in Hill on Empire . To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

What will you do?

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times.
• Engage with broker in a client centricity manner.
• Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
• Ensuring client service level agreements are...