Client & Retail Program Manager at CHANEL

Client & Retail Program Manager – CHANEL – Singapore – Full Time On Site

This role supports the enablement of an elevated client experience and innovation in our boutiques through key fashion projects that will help us leap forward in 2030. It sits at the intersection of Client and Retail, acting as a catalyst to unlock and elevate both retail and client experience while supporting simplification efforts. The fashion projects within this scope also support elevating brand equity and driving client engagement. The objective is to drive key fashion projects to reach stable business‑as‑usual standards while evolving and optimising the tools to meet future demands.

Retail & Client Digital Transformation

• Ensure the successful rollout and ongoing adoption of the new retail and client digital platforms across boutiques.
• Act as a key liaison between Global, Regional, market teams and technical stakeholders.
• Ensure all transaction processes ar...