Client Relationship Manager - Retail, Media & Telecom (TMT)

The Role

The Client Relationship Manager (CRM) owns a portfolio of existing clients while driving new business growth across our focus growth industries — spanning Retail & Consumer Goods, Manufacturing & Logistics, Healthcare & Life Sciences, and Technology, Media & Telecom (TMT). The primary mission is to win large deals within assigned accounts and to ensure existing engagements continue and expand.

Role and Responsibilities

• Lead key non-BFS accounts across Retail, Manufacturing, Healthcare and TMT verticals, managing the business as a P&L with full accountability for profitable growth.
• Serve as the primary management contact and trusted advisor with CxOs and key stakeholders, supporting the Client Partners and acting as business owner for assigned accounts.
• Own the end-to-end sales cycle alongside the Service Line Specialist, Client Partner, and Engagement Delivery Partner/Lead, across both domestic and global accounts.