Client Relationship Manager

Description

This role utilises expert knowledge in the specific fields of client services / administration / product / process to resolve technical problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving service delivery and results through own efforts. Individually accountable for managing own time, tasks and output. Pro-activeness and a willingness to take responsibility is rewarded through remuneration and career progression.

Responsibilities

The role includes the following responsibilities:

This role functions as a subject matter expert in a specific field of client services / administration / product / process.

Responsible to support and enable the Portfolio Management function to grow and retain market share; to enhance the customer experience; to retain the customer.

Deals with escalated client queries or complaints and resolves issues to com...