Client Relationship Director | Fund Services

Purpose of the Job

The Funds Client Relationship Management (CRM) team own strategic engagement with clients across the Fund Services business (Fund Administration, Depositary and AIFM), ensuring senior stakeholder engagement plans are identified, client profitability is reviewed and improved through continuous pricing and scope negotiations, client service functional teams (FA, IS, Fund Admin, Depo and AIFM) are delivering to the strategic needs of the client and all commercial and legal disciplines are delivered (contractual terms, billing, collections). The CRD also owns strategic product development implementation with key clients and is responsible for positioning new products and services across Fund Services and other Ocorian Service Lines, ensuring uptake, feedback loop and dialogue is installed. In addition to new product and services, the CRD will manage complex client change request processes which require client engagement ...