Client Relationship Analyst

08763 Citi Canada Technology Services ULC

Mississauga, Ontario, Canada Full time June 19, 2026

Vacancy Description

The Client Relationship Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards

Provide coaching and support to team and serve a point of contact for escalations'

Develop and maintain client portfolio through regular calls and face to face interaction, as needed

Inform clients about problems (system failures, market issues) and provide regular resolution updates

Advise on and advocate the implementation of process improvement and reengineering to improve client experience

Maintain knowledge of new market and regulatory req...

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Location Mississauga, Ontario

Country Canada

Type Full time

Category Business Operations Specialists

Posted June 19, 2026

Client Relationship Analyst

Vacancy Description

Ready to Apply?

Vacancy Details

About 08763 Citi Canada Technology Services ULC

08763 Citi Canada Technology Services ULC

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