Client Relations Coordinator (Colombia) (Bogotá)

Overview

Client Relations Coordinator for Symphonic is the liaison between Symphonic customers, partners, and other departments within the organization.

Compensation

$2,750,000 - $3,575,000 COP monthly gross (depending on experience).

What You Will Do

• Engage in day‑to‑day discussions for both Spanish and English requests, including managing difficult or emotional customer situations.
• Respond promptly to customer needs and solicit customer feedback to improve service.
• Respond to service requests and consistently meet commitments.
• Thoroughly understand every service offering of Symphonic Distribution for improved support performance.
• Suggest solutions to clients and enable them to learn the system properly.
• Assist with one‑off requests or tasks as assigned by management of the Client Relations department.
• With support of Technology, reach out to clients to request redeliveries of aud...