Client Operations Delivery Manager

Responsibilities

• Oversee the global fulfillment ecosystem for Cisco’s Demo Loan Services (DLS), ensuring high-precision delivery of equipment to support critical sales cycles.
• Govern our third-party provider network by enforcing contractual KPIs and operational standards to maintain service excellence across the distribution chain.
• Drive the evolution of our distribution models by identifying and implementing scalable process improvements that optimize cost‑control and operational efficiency.
• Manage service‑related expenditures to ensure full alignment with Cisco’s internal financial and compliance policies.
• Lead cross‑functional initiatives to modernize fulfillment capabilities, ensuring that operational changes are delivered with the agility required to meet evolving business needs.

Requirements

• 6–8 years of professional experience in supply chain operations, specifically within distribution...