Vacancy Description
Join Terra Dygital as a Client-Focused IT Support Specialist in Calgary. This hybrid role emphasizes strong communication skills and technical acumen to enhance client service delivery.
In this position, you will be responsible for troubleshooting and resolving client technical issues promptly. You will thrive in a hands-on environment, supporting Microsoft applications, networks, and end-user devices. Your dedication to maintaining exceptional service standards will contribute directly to the success of client operations.
Key Responsibilities:
• Provide technical support for business applications and operating systems
• Serve as the client's on-site support liaison
• Conduct on-site troubleshooting at various client locations
• Coordinate with internal teams for complex issue resolution
• Ensure accurate documentation of client incidents and resolutions
Requirements:
• Minimum 2 years’ experience in managed services preferred
• Relevant IT certifications ...
In this position, you will be responsible for troubleshooting and resolving client technical issues promptly. You will thrive in a hands-on environment, supporting Microsoft applications, networks, and end-user devices. Your dedication to maintaining exceptional service standards will contribute directly to the success of client operations.
Key Responsibilities:
• Provide technical support for business applications and operating systems
• Serve as the client's on-site support liaison
• Conduct on-site troubleshooting at various client locations
• Coordinate with internal teams for complex issue resolution
• Ensure accurate documentation of client incidents and resolutions
Requirements:
• Minimum 2 years’ experience in managed services preferred
• Relevant IT certifications ...
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