Client Delivery Director

. Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.

. Executes a strategic vision for the managed services client delivery management function that aligns with the organization's overall goals and objectives.

. Fosters and maintains strong relationships with key strategic clients, ensuring their needs are met, and expectations are exceeded.

. Implements best practices, standards, and processes to ensure the consistent delivery of high-quality managed services to clients.

. Defines, monitors, and reports on key performance indicators (KPIs) to measure and improve service delivery efficiency and effectiveness.

. Allocates resources effectively, including people, technology, and infrastructure, to meet client demands efficiently.

. Identifies and mitigates potential risks to client service delivery and proactiv...