Client Complaints Executive

We are seeking a proactive, organized, and detail‑oriented Client Complaints Executive cum Administrator to join our team in Dubai. The ideal candidate must have prior experience working in the Forex brokerage or financial trading industry and possess a strong understanding of Forex trading operations, client servicing, and regulatory requirements. The candidate will be responsible for managing and resolving client complaints in a timely, professional, and compliant manner while providing administrative support to ensure smooth day‑to‑day operations of the department.

Key Responsibilities

Client Complaints Management

• Receive, acknowledge, investigate, and resolve customer complaints received through email, phone, CRM, live chat, or other communication channels.
• Maintain an accurate complaints register and ensure all complaints are properly documented and updated.
• Resolve complaints within the timelines establis...